Frequently Asked Questions
How do I pay for my order?
You can pay with a credit card or a debit card. We also accept payments made through PayPal. Simply select your preferred payment method during checkout.
Do you ship to Military Address?
Yes, we do ship to military addresses through USPS with an additional shipping fee. To find the extra shipping fee for your specific military address, please contact us via email. You will need to include your address in your email, so we can provide a quote of the shipping cost.
Do you ship to Alaska and Hawaii?
Yes, we do ship to Alaska and Hawaii with an additional shipping fee. Send us your address in an email so that we can make a quote of the extra shipping cost.
What sales tax rate do you charge?
New Jersey State imposes a 6.625% sales tax for orders that ship to New Jersey. For those customers who need shipping to states other than New Jersey, we do not charge sales tax.
What kind of warranty do you offer?
We provide a one-year warranty against defective parts and workmanship for our bikes. However, the regular wear and tear of consumable parts such as brake pads, tires and tubes are not covered by this warranty.
How do I contact you?
Send an email to info2ksilver@gmail.com at any time and we will reply to you within 24 hours. You may also contact us through our customer service phone number at the bottom of this web page during business hours. Our business hours are 9:00 am - 5:00 pm EST, Monday through Friday. If no one is available to assist you immediately, please leave a message in our voice mail box and we will return your call as soon as possible.
What is the initial assembly required?
Initial assembly includes installing the front wheel, inserting the seat post, inserting the handlebar, and installing pedals.
What is the Shipping and Return Policy?
We use FedEx and US Postal services to ship products. A customer can return product(s) within 30 days from purchase date. The product(s) must be returned in new condition and in its original packaging, all manual and parts in the original package must be returned. A 20% restocking fee will be assessed for a returned product. If any wear and tear, damages, or tool marks are evident, up to 30% restocking fee will be assessed according to the level of wear on the product(s). If the return is a result of our error or a major defective which is not easily fixable, we will be responsible for all shipping and handling costs, and no restocking fees will be assessed. Other than the above reasons, a customer will be responsible for all shipping and handling cost. Before returning a product, please contact us through our email. We may provide support to correctly using product, fix issues, send replacement parts, or issue return shipping label and instructions.
What are the differences between our COLUMBA folding bikes?
|
Feature |
CF20A |
PR20S |
RJ26A |
SP26S |
|
Wheels |
20" |
20" |
26" |
26" |
|
Frame Material |
Aluminum |
Steel |
Aluminum |
Steel |
|
Suspension |
None |
None |
Front & Rear |
None |
|
Speeds |
7 |
6 |
18 |
18 |
|
Brakes |
Alloy V-brake |
V-brake |
Alloy V-brake |
Alloy V-brake |
|
Tires |
Kenda 20"x1.25" |
Kenda 20"x1.75" |
Shinko 26"x1.75" |
Kenda 26"x1.5" |
|
Weight |
27 lbs. |
30 lbs. |
34 lbs. |
34 lbs. |
|
Folded Dimensions |
31"x14"x25" |
31"x14"x25" |
38"x14"x29" |
38"x14"x29" |
|
Recommended Height |
4'6"~5'10" |
4'6"~5'10" |
5'3"~6'0" |
5'3"~6'0" |
|
Max Rider Weight |
200 lbs. |
200 lbs. |
200 lbs. |
200 lbs. |
|
Kickstand |
Yes (steel) |
Yes (steel) |
Yes (alloy) |
Yes (steel) |
|
Foldable Pedals |
Yes |
Yes |
Yes |
Yes |
|
Water Bottle Mount |
No |
No |
Yes |
Yes |
How long will it take to get my order?
We use FedEx Ground or USPS priority mail as our carrier to deliver your orders. Our customers enjoy front-door delivery service. It normally takes one to two business days for processing and handling, plus one to five business days for transit time in the USA. So, if you live in US, your order may arrive in between two to seven business days.
After we ship out your order, we will send you a tracking number through email, and you can track your order through https://www.fedex.com or https://www.usps.com.
What should I check for before riding?
1. Check your brakes. Make sure the brake pads for both wheels are not touching the rims of the wheels (when brakes are not being applied). If a brake pad is touching the wheel's rim, the brakes may need to be adjusted or the wheel may need to be trued.
2. Check the tire pressure with a tire gauge. The maximum tire pressure is displayed on the tire's sidewall. Make sure your tire pressure is at least 85% of the maximum marked pressure.
3. Check the quick release mechanisms. Make sure the handlebar quick-release, frame quick-release and seat post quick-release mechanisms are locked. Observe and follow the minimum insertion mark on the seat post and handlebar stem to avoid issues.
4. A mistake that must be avoided: Make sure the brake assembly is in front of the bike's front forks. Sometimes, if the user was not paying attention, the brake assembly may have been left behind the front forks. If this situation happens, simply unlock the handlebar quick-release, then turn the wheel 180 degrees around the center line of the head tube. Now, the brake assembly will be situated in front of the front forks. Then, lock the handlebar quick-release.