Refund policy

A customer can return product(s) within 30 days from purchase date. The product(s) must be returned in new condition and in its original packaging, all manual and parts in the original package must be returned. A 20% restocking fee will be assessed for a returned product. If any wear and tear, damages, or tool marks are evident, up to 50% restocking fee will be assessed according to the level of wear on the product(s).

If the return is a result of our error or a major defective which is not easily fixable, we will be responsible for all shipping and handling costs, and no restocking fees will be assessed. Other than the above reasons, a customer will be responsible for all shipping and handling cost.

Before returning a product, please contact us through our email. We may provide support to correctly using product, fix issues, send replacement parts, or issue return shipping label and instructions.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on refurbished items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info2ksilver@gmail.com.